Analisis Tingkat Kepuasan Pengguna Aplikasi Spa Dinas Tenaga Kerja Dan Transmigrasi Provinsi Sumatra Selatan Mengunakan Usability Testing

Abstract

This study aims to analyze the level of user satisfaction with the SPA (Accreditation Management 
Software) application used at the Manpower and Transmigration Office of South Sumatra Province. The 
evaluation was carried out using the Usability Testing method, which consists of five main indicators: 
learnability, efficiency, memorability, errors, and satisfaction. Data were collected through questionnaires 
distributed to 35 respondents who actively use the application. The data were then analyzed quantitatively 
using validity and reliability tests, as well as F-tests and T-tests through SPSS software. The results indicate 
that the SPA application has a good level of user satisfaction, with an average score of 74%. Learnability 
scored 87%, efficiency 86%, memorability 50%, errors 46%, and satisfaction 83%. These findings show 
that the SPA application is generally easy to use and meets user requirements, although improvements are 
still needed in the memorability and error aspects to enhance the overall effectiveness and quality of the 
application.